We understand that development timelines are critical to your success. For urgent projects, we typically respond within 24 hours and can often begin work within 2-3 business days. Our team prioritizes emergency situations like permit deadlines or construction delays that could cost you money every day they're not resolved.

Yes, we provide free initial consultations to discuss your project scope and requirements. During this consultation, we'll assess your site conditions, review your development goals, and provide you with a clear, no-obligation estimate. This allows you to understand exactly what's involved before making any commitments.

Absolutely. All our civil engineers are fully licensed in Utah and carry comprehensive professional liability insurance. We maintain all required certifications and stay current with continuing education requirements. You can request proof of licensing and insurance at any time for your records.

While we cannot control municipal decision-making processes, we do guarantee that our designs will meet all applicable codes and regulations. If a design is rejected due to our error, we'll revise it at no additional charge. Our thorough approach and local knowledge result in first-submission approvals over 90% of the time.

Unlike larger firms that assign smaller projects to junior staff, every Highland project receives direct attention from our experienced team. We provide customized solutions rather than cookie-cutter approaches, maintain direct communication throughout your project, and leverage our in-house surveying capabilities to ensure accurate site data from the start. You'll always work with the same team members who understand your project's unique requirements.